Terms of Use
CommonThread Healthcare - A DocuVoice, LLC Company
Last Updated: June 9, 2026
────────────────────────────────────────────────────────────
1. Acceptance of Terms
By accessing or using the website and services of CommonThread Healthcare - A DocuVoice, LLC Company ("CommonThread Healthcare," "DocuVoice," "we," "us," or "our"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, please do not access or use our website or services.
These Terms apply to all visitors, users, and clients of CommonThread Healthcare and DocuVoice, LLC.
────────────────────────────────────────────────────────────
2. About CommonThread Healthcare
CommonThread Healthcare - A DocuVoice, LLC Company is a healthcare consulting firm based in Tennessee. We connect health systems and healthcare providers with strategic vendor partners offering technology-backed solutions in revenue cycle management, supply chain, staffing, and facility management. DocuVoice, LLC has operated in the healthcare industry for over 20 years and maintains longstanding relationships with health systems and vendor partners across the United States.
────────────────────────────────────────────────────────────
3. Use of the Website
3.1 Permitted Use
You may access and use our website for lawful purposes consistent with these Terms. You agree to use the website only to:
• Obtain information about our services and vendor partner solutions.
• Submit inquiries or request consultations.
• Access educational and informational content we make available.
3.2 Prohibited Use
You agree that you will not:
• Use the website for any unlawful purpose or in violation of any applicable laws or regulations.
• Attempt to gain unauthorized access to any part of our website, servers, or systems.
• Transmit any harmful, offensive, defamatory, or otherwise objectionable content.
• Scrape, harvest, or collect data from our website using automated means without our express written consent.
• Impersonate any person or entity or misrepresent your affiliation with any organization.
• Interfere with or disrupt the integrity or performance of the website or its related systems.
• Post or transmit any material that infringes the intellectual property rights of any third party.
────────────────────────────────────────────────────────────
4. Consulting and Professional Services
4.1 Nature of Services
CommonThread Healthcare provides consulting services that connect health systems and healthcare providers with strategic vendor partners. Our services include needs assessment, vendor identification and introduction, and ongoing relationship support.
4.2 No Fee to Health Systems
CommonThread Healthcare does not typically charge fees to health systems or healthcare providers for its consulting and vendor matching services. Typically, compensation is earned through commissions paid by vendor partners upon successful placement and delivery of contracted services.
4.3 No Guarantee of Results
While we use our extensive industry experience and relationships to identify best-fit vendor solutions, we do not guarantee specific financial, operational, or clinical outcomes from any vendor partner engagement. Results will vary based on a health system's specific circumstances, implementation, and operational factors.
4.4 Vendor Partner Engagements
Any agreement entered into between a health system and a vendor partner is solely between those parties. CommonThread Healthcare is not a party to such agreements and assumes no liability for the performance, products, or services provided by vendor partners.
4.5 Independent Contractor Status
CommonThread Healthcare and its personnel are independent contractors and are not employees, agents, or representatives of any health system or vendor partner. Nothing in these Terms or any service engagement creates an employment, partnership, joint venture, or agency relationship.
────────────────────────────────────────────────────────────
5. Intellectual Property
5.1 Our Content
All content on our website, including but not limited to text, graphics, logos, images, service descriptions, and the overall design, is the property of DocuVoice, LLC or its licensors and is protected by applicable intellectual property laws. The CommonThread Healthcare name, brand, and associated materials are trademarks and trade names of DocuVoice, LLC.
5.2 Limited License
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the website for your personal, non-commercial informational purposes. This license does not include the right to reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.
5.3 Feedback
If you provide suggestions, ideas, or feedback regarding our services or website ("Feedback"), you grant DocuVoice, LLC a non-exclusive, royalty-free, perpetual license to use and incorporate such Feedback without restriction or compensation to you.
────────────────────────────────────────────────────────────
6. Confidentiality
In connection with consulting engagements, each party may disclose confidential information to the other. Both parties agree to use confidential information solely for the purposes of the engagement and to protect it with the same degree of care used to protect their own confidential information, but no less than reasonable care. This obligation does not apply to information that is or becomes publicly known through no fault of the receiving party, was already known to the receiving party, or is required to be disclosed by law.
────────────────────────────────────────────────────────────
7. Healthcare Compliance and HIPAA
7.1 No Protected Health Information
Our website and general consulting intake processes are not designed to receive or transmit Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA). Please do not submit PHI through our website contact forms or general inquiry channels.
7.2 Business Associate Agreements
To the extent that any consulting engagement involves access to PHI, the parties will execute an appropriate Business Associate Agreement (BAA) prior to any such access or disclosure.
7.3 Regulatory Awareness
CommonThread Healthcare and its vendor partners are committed to understanding and operating in compliance with applicable healthcare regulations. However, nothing in these Terms or any service engagement constitutes legal, compliance, or regulatory advice.
────────────────────────────────────────────────────────────
8. Disclaimers
8.1 "As Is" Basis
OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
8.2 No Professional Advice
The information provided on our website is for general informational purposes only and does not constitute legal, medical, financial, compliance, or other professional advice. Consult qualified professionals for advice specific to your situation.
8.3 Third-Party Content
We are not responsible for the accuracy, completeness, or reliability of third-party content, websites, or materials linked to or referenced on our website.
────────────────────────────────────────────────────────────
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DOCUVOICE, LLC AND ITS OFFICERS, EMPLOYEES, PARTNERS, AND VENDOR PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE WEBSITE OR SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO US IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
────────────────────────────────────────────────────────────
10. Indemnification
You agree to indemnify, defend, and hold harmless DocuVoice, LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with (a) your access to or use of the website or services, (b) your violation of these Terms, or (c) your violation of any applicable law or the rights of any third party.
────────────────────────────────────────────────────────────
11. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or your use of our website or services shall be resolved exclusively in the state or federal courts located in Tennessee, and you consent to personal jurisdiction in those courts.
────────────────────────────────────────────────────────────
12. Modifications to Terms
We reserve the right to modify these Terms at any time. We will indicate the date of the most recent revision at the top of this page. Continued use of our website after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.
────────────────────────────────────────────────────────────
13. Termination
We reserve the right to suspend or terminate your access to our website or services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, third parties, or the integrity of our services.
────────────────────────────────────────────────────────────
14. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
────────────────────────────────────────────────────────────
15. Entire Agreement
These Terms, together with our Privacy Policy and any service agreements entered into separately, constitute the entire agreement between you and DocuVoice, LLC regarding the subject matter herein and supersede all prior agreements and understandings.
────────────────────────────────────────────────────────────
16. Contact Us
For questions or concerns about these Terms of Use, please contact us:
CommonThread Healthcare - A DocuVoice, LLC Company
────────────────────────────────────────────────────────────
This document is intended as a general-purpose terms of use agreement. CommonThread Healthcare - A DocuVoice, LLC Company recommends consulting qualified legal counsel to ensure these Terms are appropriate for your specific business activities and compliant with all applicable federal, state, and industry-specific laws and regulations, including HIPAA where applicable.