Privacy Policy
CommonThread Healthcare - A DocuVoice, LLC Company
Last Updated: October 10, 2026
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1. Introduction
CommonThread Healthcare - A DocuVoice, LLC Company ("CommonThread Healthcare," "DocuVoice," "we," "us," or "our"), is a healthcare consulting firm headquartered in Tennessee. We connect health systems and healthcare providers with strategic vendor partners offering technology-backed solutions in revenue cycle, supply chain, staffing, and facility management.
This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, contact us, or engage with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.
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2. Information We Collect
2.1 Information You Provide Directly
We may collect the following categories of information when you submit a contact form, request a consultation, subscribe to our communications, or otherwise interact with us:
• Contact Information: Name, title, organization, email address, phone number, and mailing address.
• Professional Information: Job role, department, health system or organization name, and service area of interest.
• Inquiry Details: Messages, requests, project descriptions, or any other information you choose to share.
Messages you send through our website contact form are delivered to us by our form-processing provider, Web3Forms, and then stored in our business email. Please do not include Protected Health Information (PHI) or other sensitive personal information in contact-form messages.
2.2 Information Collected Automatically
For all visitors: Our website host, Squarespace, automatically records basic visit information so we can see how our site is used: pages viewed, the referring website, browser and device type, and approximate location derived from your IP address. This is done without placing analytics cookies on your device. Squarespace also sets a strictly necessary security cookie that keeps the site working.
Only if you accept cookies: We also load the ZoomInfo tools described in Section 2.4, which use cookies and your IP address. If you click “Decline all,” or make no choice, these tools do not load.
See Section 7 (Cookies and Tracking Technologies) for details and for how to change your choice.
2.3 Information from Third Parties
We may receive information about you from third-party sources such as business directories, LinkedIn, or referral partners, which we combine with information we already hold.
2.4 Business Intelligence (ZoomInfo)
Only if you accept cookies, our website loads tools from ZoomInfo Technologies LLC (“ZoomInfo”):
• WebSights: Uses your IP address to identify the organization you may be visiting from (for example, a health system or company), so we can understand which organizations are interested in our services. It is designed to identify organizations rather than individuals.
• FormComplete: May match information you submit in our contact form with business contact information ZoomInfo already holds, such as your job title or organization.
ZoomInfo sets cookies on your device for these purposes and processes data under its own privacy policy, available at zoominfo.com. You can withdraw your consent at any time using the Cookie Preferences button on our website.
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3. How We Use Your Information
We use the information we collect for the following purposes:
• To Provide and Manage Services: To fulfill consultation requests, identify appropriate vendor partners, and deliver consulting engagements.
• To Communicate with You: To respond to inquiries, send service-related communications, and provide updates relevant to your engagement.
• To Send Marketing Communications: With your consent or as otherwise permitted by law, to share thought leadership content, industry updates, and information about our services. You may opt out at any time.
• To Improve Our Website and Services: To analyze usage trends, conduct research, and enhance our digital presence and service offerings.
• To Comply with Legal Obligations: To fulfill applicable legal, regulatory, and contractual requirements.
• To Protect Our Business: To detect, prevent, and address fraud, security incidents, or violations of our Terms of Use.
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4. Disclosure of Your Information
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Strategic Vendor Partners
With your knowledge and in the course of providing consulting services, we may share relevant professional details (such as your organization's name, area of interest, and contact information) with our vetted strategic vendor partners to facilitate introductions and presentations. We will only share information necessary for this purpose.
4.2 Service Providers
We engage trusted third-party service providers to perform functions on our behalf, including:
• Website hosting and visit statistics: Squarespace
• Contact-form delivery: Web3Forms
• Business email: Microsoft 365
• Business intelligence (only with your cookie consent): ZoomInfo, as described in Section 2.4
These providers may use your information only to provide services to us or as described in their own privacy policies.
4.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
4.4 Legal Requirements
We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of CommonThread Healthcare, our clients, or others.
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5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain business records, and comply with our legal obligations. When information is no longer needed, we securely delete or anonymize it.
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6. Data Security
We implement appropriate administrative, technical, and physical security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use caution when sharing information online.
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7. Cookies and Tracking Technologies
Cookies are small data files placed on your device. When you first visit our website, a cookie banner lets you choose “Accept all,” “Decline all,” or “Manage cookies.” Non-essential cookies are not placed until you accept them.
Cookies we use:
• Strictly Necessary Cookies (always on): Set by Squarespace to keep the site secure and to remember your cookie choice.
• Marketing and Business Intelligence Cookies (only with your consent): Set by ZoomInfo, as described in Section 2.4.
We do not use Google Analytics or advertising pixels.
Changing your choice: You can change or withdraw your consent at any time by clicking the Cookie Preferences button at the bottom of any page. You can also delete or block cookies through your browser settings.
Do Not Track and Global Privacy Control: Our website does not currently respond to browser “Do Not Track” signals. To decline non-essential tracking, please use “Decline all” in our cookie banner.
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8. Third-Party Links
Our website may contain links to third-party websites, including vendor partner websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
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9. Children's Privacy
Our website and services are intended for business professionals and are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will promptly delete it.
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10. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your personal information, subject to legal retention requirements.
• Opt-Out of Marketing: You may unsubscribe from our marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly.
To exercise any of these rights, please contact us using the information in Section 12.
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11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we make changes, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the revised policy.
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12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
CommonThread Healthcare - A DocuVoice, LLC Company: info@commonthreadhc.com
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This document is intended as a general-purpose privacy policy. CommonThread Healthcare - A DocuVoice, LLC Company recommends consulting qualified legal counsel to ensure compliance with all applicable federal, state, and industry-specific laws and regulations, including HIPAA where applicable.